What Is The HomePro Insurance-Backed Guarantee and Why Does It Matter?
When you invest in new windows, doors, or a conservatory, you’re making a big decision for your home. You want to know that your investment is protected, not just today but for years to come.
That’s why every FENSA-registered installation carried out by Alexander Windows is covered by the HomePro Insurance-Backed Guarantee – giving you peace of mind long after the work is finished.
What Is the HomePro Insurance-Backed Guarantee?
The HomePro Insurance-Backed Guarantee is designed to protect homeowners in the unlikely event that their installer ceases trading while their guarantee is still active. It ensures that your written guarantee remains valid and your installation stays protected – even if the original company is no longer around.
How It Works
Your HomePro protection starts after your installation is complete.
Here’s how the process works:
- You place your order with Alexander Windows.
- We complete your installation.
- If your product requires FENSA registration, we register your job with FENSA.
- FENSA then notifies HomePro.
- HomePro sends you an invitation to register your insurance-backed guarantee.
- Once you complete the registration, your certificate is sent directly to you.
Your HomePro policy details will be clearly outlined in your paperwork and confirmed on your Certificate of Insurance, which you’ll receive once everything is complete.
How It Helps You
- A 10-year warranty cover on qualifying (FENSA-registered) installations.
- Peace of mind knowing your guarantee is backed by an independent insurer.
- Your guarantee remains valid, even if Alexander Windows were to cease trading within the 10 year period.
- Only trusted and vetted installers can offer the HomePro Guarantee, ensuring your work is completed to the highest standards.
It’s real protection, backed by an independent provider, for absolute peace of mind.
Alexander Windows and HomePro
Alexander Windows has been a HomePro member since its incorporation in 1999. Over the years, we’ve amassed over 5,000 customer reviews, reflecting our commitment to quality, trust, and customer satisfaction.
Our HomePro Insurance-Backed Guarantee is just one part of the service we provide to make sure every customer feels safe, informed, and protected.
Choosing the Right Installer
No matter who you choose to carry out your home improvement project, it’s vital to make sure they offer the right protection and meet proper industry standards.
Before you sign anything, always check that:
- They have an insurance-backed guarantee scheme to cover your project.
- They are a quality installer with genuine, verified reviews from real customers.
- They are FENSA registered.
These checks protect you from poor workmanship and give you confidence that your installer meets all building regulations and quality standards.
At Alexander Windows, we’re proud to tick every box – with FENSA certification, long-standing HomePro membership, and a reputation built on recommendation since 1991.
After Your Installation
When your work is complete you’ll receive a Welcome Pack containing information on activating your HomePro Guarantee.
During this quick activation process, you’ll also be invited to leave a review, which will help other homeowners choose with confidence.
Once registered, your HomePro policy becomes active immediately, and your certificate serves as proof of 10 year cover for your installation.
Not to Be Confused with the Alexander Windows Guarantee
It’s important to note that the HomePro Insurance-Backed Guarantee is separate from the Alexander Windows Guarantee.
HomePro provides independent insurance protection, while our company guarantee covers product performance directly through Alexander Windows.
Together, these two guarantees give you complete protection – one from us, and one from an independent insurer.
Why It Matters
Home improvements are an investment – financially, emotionally, and in your home’s future value. With Alexander Windows, you don’t just get premium products and expert installation; you also get the assurance that your investment is protected.
The HomePro Insurance-Backed Guarantee means that no matter what happens, your warranty stands strong. It’s one more reason why homeowners across Cheshire and Greater Manchester continue to trust Alexander Windows – a family-run company that’s been doing things properly since 1991.
HomePro Insurance-Backed Guarantee FAQs
How long does my HomePro Insurance-Backed Guarantee last?
The length of your guarantee is 10 years.
When does my HomePro cover start?
Your protection begins on activation of the policy (after installation).
Do I need to activate my HomePro guarantee myself?
Yes. Alexander Windows will register your installation with FENSA, who will then notify HomePro. HomePro will send you all the information you need, including how to activate your insurance backed guarantee.
Is my HomePro cover the same as the Alexander Windows Guarantee?
No. The HomePro Insurance-Backed Guarantee is provided by an independent insurer, giving you protection even if Alexander Windows were to cease trading. The Alexander Windows Guarantee, on the other hand, is our own company-backed warranty that covers workmanship and product performance.