We trust our products and take pride in our workmanship. For our customers’ peace of mind, we’re pleased to provide a guarantee with the majority of our products and services.
All of our Kömmerling windows are covered by our unique Lifetime Warranty. This means that for the length of time that you, the original customer, remain in ownership of the installation address, we will replace or repair any Kömmerling windows which prove defective due to yellowing, faulty workmanship, faulty materials or corrosion. Naturally, this guarantee does not cover accidental damage or natural weathering and tarnishing of furniture, but does include locking mechanisms, hinges and double glazed units.
The following products are not covered by our Lifetime Warranty but still benefit from a fully transferrable 10-year guarantee: aluminium bifolds, inline patio doors, composite doors (Solidor, Residor, Rockdoor), Scotdoor timber doors, vertical sliding sash windows, The Residence Collection casement windows, conservatory roofs (glass and polycarbonate), Guardian Warm Roofs and composite garden studios.
All building work enjoys a full 10-year warranty.
Also, if you move house within 10 years of the installation, you can choose to transfer the balance of the 10 year period to the purchaser of your home. You can do this by simply sending us their details in writing, quoting your contract number. An administration fee will apply to change the details.
Due to their nature, encapsulated units, plumbing, integral blinds and all electrical work have a 12-month guarantee.