Visit Alexander Windows | Family Run

Customer Service Administrator | Full Time | Permanent

If you’re looking for a challenge – a role with bite and healthy prospects – then look no further. A new position has become available as part of our Customer Service team, where the successful candidate’s responsibilities will include but not be limited to:

– Responding to warranty issues – booking engineer appointments and ordering parts
– Liaising with installers and service engineers to establish the best course of action
– Putting together quotes for chargeable service work
– Carefully processing detailed information
– Dealing with customer concerns professionally, keeping them up to date with any progress

The successful candidate will

– Have experience with diary management in a busy environment
– Be quick to learn new systems and processes
– Demonstrate the ability to manage and respond to a wide range of people and situations
– Have a can-do, positive approach to the role and a willingness to learn
– Thrive in a busy environment and enjoy multi-tasking

Your working week
The vacancy of Customer Service Administrator is a new opportunity to take on an exciting and varied role. Here is a little more information on how the role works:
– Competitive salary based on experience
– Working hours are Monday to Thursday 7.30 – 16.30, Fridays 7.30-16.00
– 20 days’ paid holiday plus Bank Holidays
– Company Pension Scheme
– Staff Discount after 3 months

Domestic Sales Administrator | Full Time | Permanent
An exciting opportunity has arisen for an experienced administrator to join our retail team. As a Domestic Sales Administrator, you will be responsible for supporting the day to day operation of the domestic sales office. Responsibilities include but are not limited to:

– Processing incoming sales enquiries over the telephone or in person in our showroom
– Allocating sales leads to sales people and book on the diary accordingly
– Fielding incoming calls (we don’t ever cold call for business)
– Carefully processing order information
– Verifying quotation detail and cost

The successful candidate will

– Have experience in a busy sales environment
– Cope well under pressure and enjoy multi-tasking
– Possess excellent communication skills
– Demonstrate the ability to manage and respond to a wide range of people and processes
– Be flexible to work alternate Saturdays
– Have a can-do, positive attitude and an eagerness to learn

Your working week
The vacancy of Domestic Sales Administrator is a wonderful opportunity to join a friendly, hard-working team. Here is a little more information on how the role works:
– Working hours are Monday to Friday 8.30 to 17.00
– Alternate Saturdays are mandatory, with the option of paid overtime or time off during the week in lieu
– 20 days’ paid holiday plus Bank Holidays
– Company Pension Scheme
– Staff Discount after 3 months

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