COVID-19 NOTICE

Dear Friends and Customers

As we begin a phased reopening of our business, please find below more information relating to how we’ll be operating.

Quotations

Wherever possible, we will provide a quotation remotely and without contact. There are a number of options available, including: Zoom consultations, quotations based on sizes submitted by email/contact form, fly-by appointments where a representative measures from the outside, quotations based on photographs sent by Facebook, email or contact form.

Surveys

Technical surveys will require access both inside and outside your property. Our surveyors work alone and will wear face masks, gloves and carry hand sanitiser.

We ask that you help us by maintaining a two metre distance if you are in the same room as our surveyor.

We will not shake your hand and, although we appreciate the gesture, please do not offer or provide refreshments. We will not use your bathroom facilities.

Installations

We are now carrying out installations, although we have a limited number of teams operating.

All of our installers will either work alone or will be in fixed teams where an installation requires more than one person. Their temperatures will be checked every morning.

We will not shake your hand and, although we appreciate the gesture, please do not offer or provide refreshments. We will not use your bathroom facilities.

We ask that you help us by maintaining a two metre distance if you are in the same room as our installers. If possible, we ask that you isolate in a separate room or in the garden to help us to carry out the work in a responsible way.

Our installers will wear face masks, gloves and will carry hand sanitiser with them at all times. Please kindly call 0161 482 2300 or email the office on: info@alexanderwindows.co.uk if you require further information.

Showroom

Our showroom is currently operating on a By Appointment basis. If you would like to arrange a visit, please contact us by phone, email or use the contact form here.

We will limit the number of people who are in our showroom at any one time. If you choose to come along without an appointment, that is fine but there may be a short wait if there are already customers present.

Thank you for your understanding and patience during this crisis and also for your wonderful messages of support.

Best wishes

The Alexander Family