Dear Friends and Customers

We’re pleased to advise that in line with government guidelines, our showroom doors are now open!

We’re operating in accordance with guidance from FENSA regarding the work we carry out in our customers’ homes. We will review and update this page regularly should government guidelines change over the coming months.

Pre-booked sales appointments and remote quotations are still available to customers. Surveys and installations continue to go ahead as usual.

Showroom opening hours from Monday 12th April 2021
Monday – Saturday: 10am – 4pm | Sunday: Closed

Thank you for your continued support.

Best wishes

The Alexander Family

Last updated 12/04/2021

If you have any concerns about your installation after reading this article, we recommend talking to your FENSA Approved Installer.

Can a FENSA Approved Installer work in my home under the current restrictions?

FENSA Approved Installers and other tradespeople continue to be allowed to work in people’s homes, provided they are able to do so while following COVID-secure guidelines.

Is it safe for a FENSA Approved Installer to work in my home?

As long as the risks are managed properly then it is safe for the work to go ahead. As a FENSA Approved installer, we will:

  • discuss with you where we’ll be working in your home;
  • comply with social distancing while on site;
  • wash and sanitise our hands regularly;
  • bring appropriate PPE with us, and;
  • sanitise areas we’ve worked in after finishing

When should I postpone work scheduled by a FENSA Approved Installer?

Before your FENSA Approved Installer arrives, they’ll contact you to make sure it’s safe for them to install windows or doors in your home. Your installer will need to postpone the installation if any person in your household has had COVID-19 symptoms, however mild, within 14 days of the installation date. Extra precautions will need to be taken if any person in your household is clinically vulnerable, e.g. someone over the age of 70.

I have mild symptoms, can a FENSA Approved Installer still fit my windows or doors?

No. If you or anyone in your household has had COVID-19 symptoms within 14 days of the installation date, the work will need to be postponed. This is the same for the installers: no employee that has had symptoms, no matter how mild, in the 14 days leading up to the installation date, will be allowed to install your windows or doors.

Will I need to clean up after my FENSA Approved Installer leaves?

Your installer will take care to sanitise any areas they’ve come into contact with during the installation process, including your new windows or doors. If you feel happier sanitising the area again, please avoid touching any wet sealant.