Dear Friends and Customers

Following the announcement by the Prime Minister on Monday 4 January of a third National lockdown, we have received guidance from FENSA regarding the work that we carry out in our customers’ homes. More information is detailed below. Our showroom is now closed temporarily until at least mid-February, when further guidance is expected from the government.

Pre-booked sales appointments and remote quotations are still available to our customers. Surveys and installations are going ahead as planned.

Showroom Closed.

Thank you for your continued support.

Best wishes

The Alexander Family

Last updated 06/01/2021

Can I have windows or doors installed during the England coronavirus lockdown?

Following the announcement of new coronavirus lockdown restrictions in England this week you may be wondering how this will affect the work of FENSA Approved Installers, especially if you have installation work planned over the next month. We’ve got the answers to your questions below. If you still have concerns about your installation after reading this article, we recommend talking to your FENSA Approved Installer.

When does the new coronavirus lockdown period for England begin and end?

New national restrictions began on Tuesday 5 January and will run at least until mid-February.

Can a FENSA Approved Installer work in my home during the lockdown?

Yes they can. We have confirmed with Government that FENSA Approved Installers and other tradespeople will still be allowed to work in people’s homes during the new lockdown period, provided they are able to do so while following COVID-secure guidelines.

Is it safe for a FENSA Approved Installer to work in my home during the lockdown?

As long as the risks are managed properly then it is safe for the work to go ahead. As a FENSA Approved installer, we will:

  • discuss with you where we’ll be working in your home;
  • comply with social distancing while on site;
  • wash and sanitise our hands regularly;
  • bring appropriate PPE with us, and;
  • sanitise areas we’ve worked in after finishing

When should I postpone work scheduled by a FENSA Approved Installer?

Before your FENSA Approved Installer arrives, they’ll contact you to make sure it’s safe for them to install windows or doors in your home. Your installer will need to postpone the installation if any person in your household has had COVID-19 symptoms, however mild, within 14 days of the installation date. Extra precautions will need to be taken if any person in your household is clinically vulnerable, e.g. someone over the age of 70.

I have mild symptoms, can a FENSA Approved Installer still fit my windows or doors?

No. If you or anyone in your household has had COVID-19 symptoms within 14 days of the installation date, the work will need to be postponed. This is the same for the installers: no employee that has had symptoms, no matter how mild, in the 14 days leading up to the installation date, will be allowed to install your windows or doors.

Will I need to clean up after my FENSA Approved Installer leaves?

Your installer will take care to sanitise any areas they’ve come into contact with during the installation process, including your new windows or doors. If you feel happier sanitising the area again, please avoid touching any wet sealant.